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Your Rights and Our Rules on qqstars

When you open an account with us, you're agreeing to the terms that keep your wallet, your data, and your gameplay secure.

Account ownership stays with youWithdrawal requests processed same-dayYour payment data encrypted end-to-end

Explore the Lobby Read FAQ

What Binds Us Both

qqstars Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions are the agreement between you and qqstars. When you create an account, you confirm you meet the eligibility requirements where local law permits. You retain ownership of your account and funds; we don't take a cut of your wallet or claim any

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money you don't wager. Deposits via DANA, OVO, GoPay and QRIS are non-refundable once confirmed in the game lobby — if you send funds by mistake, contact our support team right away and we'll investigate. Withdrawals depend on account verification: we'll ask for ID and payment
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proof the first time you withdraw, then process requests within one business day. Your account is personal and non-transferable; sharing login details or letting someone else play on your account voids any winnings from that session. Disputes about game outcomes, payment timing or account access are
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resolved through our support channels first; where local law permits, we may refer unresolved complaints to an independent arbitrator.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

How to Reach Us About Terms Questions

Questions about how our rules apply to your account? Our support team is built to answer that. Reach out through the channels below — we keep response times short and answers specific to your situation.

Team online

Live Chat

Open the chat window in the bottom-right corner of your account lobby. Response time under 2 minutes, available 7am–11pm Indonesia time, seven days a week.

Email Support

Write to [email protected] with your account ID and describe what you need clarified. We reply within 4 business hours, including weekends.

Phone Line

Call us Monday to Friday, 10am–6pm Indonesia time. Ask for the account verification team if you're discussing ID upload or withdrawal holds.

DATA & SECURITY

How We Handle Your Information

Your account data, payment history and identity documents are encrypted on our servers and never shared with third parties except where payment processors need them to clear your DANA, OVO, GoPay or…

Encryption

All account logins, deposits and withdrawals move through SSL encryption. Your payment method details are stored in a separate PCI-compliant vault, never visible to our game servers.

Data Retention

We keep game records and payout history for three years; login activity for 12 months. Personal data like your ID is deleted two years after your last withdrawal, unless we must retain it for tax or anti-fraud reasons.

Third-party Access

Payment processors (DANA, OVO, GoPay and QRIS gateways) see only your account name and transaction amount. No game data, email or phone number goes to them.

Request Your Data

Head to Account Settings > Privacy, click 'Download My Data' and we'll compile a complete file within ten working days, no fee.

Delete Non-essential Info

You can request removal of marketing preferences, game history tags and optional profile fields. Legally-required data (ID, tax info) stays until legal hold expires.

Report a Breach

If you suspect unauthorized access to your account, call support immediately at our phone line or email [email protected] with your account ID.

Common Terms & Conditions Queries

These are the questions we hear most often from players in Surabaya, Bandung and across Indonesia. If your question isn't here, our support team can walk you through the specific clause.

No. One person, one account. If we detect duplicate accounts under the same email, phone number or payment method, we'll close them and hold any funds pending verification. This protects us from fraud and keeps the platform fair for everyone.

If you send funds to your wallet by error before placing a wager, contact support within one hour with proof (your bank statement or payment app screenshot). We can often reverse the deposit and return it to your payment method. After you've wagered the money, the deposit is final.

Once you request a withdrawal and pass our verification checks, funds return to your original payment method (DANA, OVO, GoPay or QRIS) within one business day. During peak hours, processing can take up to 24 hours. Your bank may take a further 1–3 hours to show the credit.

We verify your identity the first time you withdraw to comply with anti-money-laundering rules and protect your account from fraud. Upload a clear photo of your ID from Account Settings > Verification. We check it within 4 hours on weekdays, up to 24 hours on weekends.

Some terms — like your account email or linked payment method — you can change in your account settings anytime. The core rules (one account per person, fund ownership, game payout structures) don't change per account and apply to everyone equally.

Report it to support within 24 hours with your game session ID (visible in your history). We'll pull the full server log and game recording. If we find an error, we'll correct your account balance. If the game is working correctly, we'll explain why the outcome happened.

Our core terms apply to all players. Access to specific games, payment methods and features depends on local law where you play. We support DANA, OVO, GoPay and QRIS across all Indonesia regions we serve. If you move or travel, contact support to confirm what's available in your new location.

Your Rights and Our Rules on qqstars

How to Reach Us About Terms Questions

Live Chat

Email Support

Phone Line

How We Handle Your Information

Encryption

Data Retention

Third-party Access

Request Your Data

Delete Non-essential Info

Report a Breach

Common Terms & Conditions Queries

01 Can I have more than one qqstars account?

02 What happens if I deposit by mistake?

03 How long does a withdrawal take?

04 Why am I asked for ID when I try to withdraw?

05 Can I change my account terms after I sign up?

06 What if I think a game outcome was wrong?

07 Do qqstars terms apply differently in different regions?

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