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How qqstars protects your privacy

When you open an account with us, your personal information stays secure and is used only to run your account, process deposits via DANA, OVO, GoPay and QRIS…

Clear data handlingAccount securityYour control over personal info
qqstars How qqstars protects your privacy
REACH OUR TEAM

Privacy questions and data requests

Team online

Live chat

Open your account and head to the Help menu in the bottom right. Our team responds during operating hours and can walk you through data access requests or answer privacy concerns in real time.

Email support

Send a privacy inquiry to [email protected] with your account details and a clear description of your request. We aim to reply within 3 business days with guidance on next steps.

Account settings

Log into qqstars, navigate to your profile, and select Privacy & Data. From there you can review collected information, update preferences, or submit a formal data request.

SECURITY & CONTROL

How we safeguard your privacy

Encrypted transfers

All deposits and withdrawals—whether via DANA, OVO, GoPay or QRIS—are transmitted over encrypted channels. Your payment details are never stored in plain text on our systems.

Fraud detection

We monitor account activity for unusual patterns and verify large withdrawals before processing. This protects both your funds and our payment partners from unauthorised access.

Cookie and tracking

We use cookies to remember your login state, language preference and game history. You can manage cookie settings in your browser; blocking them may limit some features.

Third-party sharing

We share data only with payment processors, game studios and regulators where required by law. We never sell your personal information to advertisers or brokers.

Data retention

Account information is retained for the duration of your membership plus a statutory period set by local law. You can request early deletion subject to legal and compliance holds.

Your rights

You can access, correct, export or request deletion of your data at any time. Contact [email protected] with your account email and request type; we'll guide you through the process.

Privacy and data—questions answered

We collect your full name, email, phone number, date of birth and payment details. For deposits via DANA, OVO, GoPay or QRIS, we also receive a transaction ID and confirmation from your payment provider. This information is used to verify your identity and process your account.

We retain your data for the active account period plus a retention window set by local law, typically between 3 to 7 years depending on regulatory requirements in your region. During this time, we use it only for compliance, fraud prevention and dispute resolution.

Yes. Log into your account, go to Privacy & Data in your profile, and select Export My Data. You'll receive a file containing all information we hold—names, contact details, transaction history, gameplay records—in a standard format.

No. We never sell your personal information to advertisers, brokers or third-party marketers. We share data only with payment processors, game studios and regulators where local law requires it or where it's necessary to provide your service.

We use cookies to store your login session, language preference, game history and responsible-play settings. You can manage or disable cookies in your browser settings; however, disabling them may prevent you from logging in or accessing certain features.

We maintain encrypted storage and intrusion detection systems to prevent unauthorised access. If a breach occurs, we notify affected users within 72 hours and provide guidance on account protection. We also report to relevant authorities where local law requires it.

Yes. Submit a deletion request via your Privacy & Data settings or email [email protected]. We'll delete your data within 30 days, subject to any legal holds or fraud investigation requirements that may apply to your account.